At Calmora, we offer a 30-day return policy at Calmora. If your most recent product isn’t quite right, you can return it within 30 days of purchase — no questions asked. Just make sure the item is unopened and in its original condition.
Return Process
Damages and Issues
Please inspect your order upon receipt and contact us immediately, providing photos, if the item is defective, damaged, or if you receive the wrong item. This allows us to evaluate the issue and make it right.
European Union 14-Day Cooling Off Period
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return and let you know if the refund is approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If it’s been more than 15 days and you haven’t received it, email us at info@calmoralab.com.
30-Day Money Back Guarantee
If you’re not completely happy with it for any reason, you’re covered by our 30-Day Money Back Guarantee, starting from the day of purchase.
This applies to your first order of each product and can only be used once per product.
If more than 15 business days have passed since we approved your return, please contact us at info@calmoralab.com.